Streamlining and scalability sample: Avoid cryptocurrency scams

This is an example of work I've done to optimize the customer experience and reuse as much content as possible. As part of my work revamping another help center (Commerce), I broke down what was originally a single article with 8 components into an index of articles that consisted of more than 40 components total. Many of those components are reusable.

OPTIMIZATION

Lons Nadziejka Waller

11/7/20221 min read

Before and after

A gif scrolling through a long article from the Coinbase Help Center. It article addresses crypt scams and how to avoid them.
A gif scrolling through a long article from the Coinbase Help Center. It article addresses crypt scams and how to avoid them.
A screenshot of an index page from the Coinbase Help Center. The articles address crypto scams and how to avoid them.
A screenshot of an index page from the Coinbase Help Center. The articles address crypto scams and how to avoid them.
After
Before